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Reorbit

Order Milestone — Earn Rule Example

Award bonus points when a customer reaches a total number of orders. The exact fields, a worked 5th-order example, and how to build a milestone ladder.

Bonus points when a customer’s lifetime order count reaches a number you set. A reward for staying, not for spending.

Where: Settings → Earn points → Create rule → Orders → Order Milestone

What it does

Awards points when the customer’s total number of orders reaches your threshold. It looks at their whole history with you, not the current order’s value.

The fields

Section Field Notes
Rule Name Rule Name Required. E.g. 5th order bonus — 500 points.
Rule reward Points Required. The bonus.
Rule reward Minimum Total Orders Required. The order count that triggers it.
Eligibility Period Start / end date Optional.
Points Holding Period Number of days Leave at 0. Order rules ignore it.
Earning Limits Maximum uses per customer + Frequency Set Lifetime — a milestone is reached once.
Inclusions & exclusions Customer tags, products Optional.
Rule Status Active / Disabled

Worked example: a three-step milestone ladder

Most customers who order three times order many more. The trick is getting them to three. Three rules, each a rung:

Rule 1 — the third order

Field Value
Rule Name 3rd order bonus — 250 points
Points 250
Minimum Total Orders 3
Earning Limits Frequency Lifetime

Rule 2 — the fifth order

Field Value
Rule Name 5th order bonus — 500 points
Points 500
Minimum Total Orders 5
Earning Limits Frequency Lifetime

Rule 3 — the tenth order

Field Value
Rule Name 10th order bonus — 1,500 points
Points 1500
Minimum Total Orders 10
Earning Limits Frequency Lifetime

Each rule is created the same way: Settings → Earn points → Create rule → Orders → Order Milestone, then Save.

Why the jumps get steeper. 250, 500, 1,500 — the reward accelerates faster than the effort, so the ladder pulls harder the further up it someone is. A flat 250 at every rung is a ladder that gets less interesting as you climb it.

Set Lifetime on every one. A milestone that could pay twice isn’t a milestone.

Tips

  • Anchor the first rung early. Third order, not tenth. The rung nobody reaches rewards nobody.
  • Name the rung in the rule name. Customers reading the widget should see the ladder, not three similar-looking rules.
  • These pay alongside your baseline rule. A milestone bonus and points per amount spent are different rule types matching different things, so the order earns both.
  • Consider VIP tiers for the top end. Past ten orders, status usually motivates more than another lump of points. (See Setting Up VIP Tiers.)

FAQ

Do orders from before I installed Reorbit count?

The rule reads the customer’s total order count as Reorbit knows it after your store data sync, so imported history counts.

What if someone is already past the threshold when I create the rule?

They qualify on their next order, not retroactively.

Can one order trigger two milestones?

Only if it crosses two thresholds at once, which needs an unusual history. Each rule pays at most once per customer with Lifetime set.

Next steps

Common questions

Do orders from before I installed Reorbit count?
The rule reads the customer's total order count as Reorbit knows it after your store data sync, so imported history counts.
What if someone is already past the threshold when I create the rule?
They qualify on their next order, not retroactively.
Can one order trigger two milestones?
Only if it crosses two thresholds at once, which needs an unusual history. Each rule pays at most once per customer with Lifetime set.