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Terms of Service

REORBIT – TERMS OF SERVICE

Effective Date: March 25, 2026
Company: Reorbit Labs OÜ (“Reorbit”, “we”, “us”, or “our”)

1. Acceptance of Terms

By accessing or using Reorbit’s services (“Services”), including installing or using the Reorbit application, you (“Merchant”, “you”) agree to be bound by these Terms of Service.

If you are using the Services on behalf of a business entity, you represent and warrant that you have authority to bind that entity to these Terms.

2. Description of Services

Reorbit provides an integrated customer engagement and retention platform, which may include:

  • Reviews and user-generated content tools
  • Loyalty and rewards functionality
  • Lifecycle messaging and automation
  • Analytics and reporting

Features may evolve over time and may rely on third-party integrations.

Reorbit does not guarantee any specific business outcomes, including increased revenue, customer retention, or conversion rates.

3. Account Responsibilities

You are responsible for:

  • Maintaining the confidentiality and security of your account
  • Providing accurate and up-to-date information
  • All activities conducted under your account

You agree to comply with all applicable laws and regulations, including but not limited to:

  • GDPR
  • CASL (Canada)
  • CAN-SPAM (USA)
  • TCPA (if applicable)

4. Messaging & Consent Compliance

You are solely responsible for:

  • Obtaining all necessary consents from your customers
  • Managing opt-in and opt-out mechanisms
  • Ensuring all communications comply with applicable laws

Reorbit acts solely as a technology provider and does not independently initiate communications.

5. Merchant Data & Customer Data

You retain all rights, title, and interest in and to:

  • Your store data
  • Customer data
  • Content processed through the Services

Reorbit processes such data solely to:

  • Provide and operate the Services
  • Improve and develop the platform (using aggregated and anonymized data only)

Reorbit acts as a data processor on your behalf.

6. User-Generated Content (Reviews)

You retain ownership of all user-generated content.

You grant Reorbit a limited, non-exclusive license to:

  • Store
  • Display
  • Process

such content solely for the purpose of providing the Services.

7. Integrations & Third-Party Services

The Services integrate with third-party platforms, including Shopify and other providers.

Reorbit is not responsible for:

  • Availability or outages of third-party services
  • Changes to APIs or platform functionality
  • Data inaccuracies originating from third-party systems

Reorbit is an independent service and is not affiliated with, endorsed by, or sponsored by Shopify.

8. Fees & Billing

  • Services are billed on a subscription basis
  • All fees are non-refundable unless required by law
  • Reorbit may update pricing with reasonable notice

Promotional or beta pricing may be subject to separate terms.

9. Suspension & Termination

Reorbit may suspend or terminate access if:

  • These Terms are violated
  • Payment is not received
  • The Services are misused

You may terminate at any time.

Upon termination:

  • Access will cease
  • Data export may be available for a limited period

10. Intellectual Property

Reorbit retains all rights to:

  • The Services
  • Software and technology
  • Branding and trademarks

You may not:

  • Reverse engineer
  • Copy or resell the Services

11. Limitation of Liability

To the maximum extent permitted by law:

Reorbit shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits, revenue, or data

Total liability is limited to the amount paid in the past 12 months.

12. Indemnification

You agree to indemnify Reorbit against claims arising from:

  • Your use of the Services
  • Violations of law
  • Messaging compliance failures
  • Content processed through your account

13. Modifications to the Services

Reorbit may modify, add, or remove features at any time.

14. Changes to Terms

We may update these Terms. Continued use means acceptance.

15. Governing Law

These Terms are governed by the laws of Estonia, without limiting mandatory rights in your jurisdiction.

16. Contact

Email: legal@reorbit.com