Creating a Reward Rule (Redeem Points) in Reorbit

Let your customers spend the points they’ve earned — on discounts, free shipping, and free products.

What is a Reward Rule?

A Reward Rule (also called a redeem or spend rule) defines what a customer can exchange their loyalty points for. Each rule turns a number of points into a specific reward — for example, “500 points = $5 off” — and appears in your loyalty widget for customers to claim at checkout.

You can run as many reward rules at once as you like. Your active rules appear on the Rewards page.

Reward types

When you create a rule, you choose from the following reward types. Each has its own article with the exact fields and a worked example.

Reward type	What the customer gets	Guide
Percentage Off Discount	A percentage off their order (e.g. 10% off).	Percentage Off Discount
Fixed Amount Discount	A set amount off their order (e.g. $10 off).	Fixed Amount Discount
Variable Discount	A sliding discount — the customer chooses how many points to spend.	Variable Discount
Free Shipping	Shipping costs covered, up to an amount you set.	Free Shipping
Free Product	A specific product, free.	Free Product

Every reward mints a Shopify discount code when a customer redeems it. That code is what carries the reward to checkout, which is why each reward has a code prefix and an expiry.

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Before you start

• Make sure customers are earning points first (see Creating an Earn Rule) — a reward nobody can afford does nothing.
• Decide how many points each reward should cost.
• Decide whether the discount should apply to your whole store or only to certain collections or products.

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Step-by-step: create a Reward Rule

1. Open the Rewards page

From the app, go to Settings → Rewards. You’ll see your existing rewards, and a line telling you how many of them are active.

2. Start a new reward

Click Create reward in the top-right corner. A Choose a reward type window opens listing every available reward type.

3. Choose a reward type

Click the reward you want to offer (for example, Percentage Off Discount). Reorbit opens the configuration page for that reward.

4. Configure the reward

Each reward type has its own settings — the points cost, the value, and how the reward is described in your widget. Fill in the fields shown for your chosen type, then work down the sections below. Not every type shows every one.

Section	What it controls
Rule Name	What customers see in the launcher and on the rewards page. (Required.)
Reward Configuration	Points to Redeem plus the type-specific value — a percentage, an amount, a product.
Discount Scope	What the code can be spent on: Everything in the store, Products in specific collections, or Specific products.
Reward Expiration Settings	Coupon Expiry — days before a minted code stops working — and whether to return the points if it expires unused.
Redemption Limits	Maximum redemptions per customer, and the frequency window.
Order Type Eligibility	Only one-time orders, or both one-time and subscription orders.
Discount stacking	Which other Shopify discounts this one may combine with: Order discount, Product discount, Free shipping discount.
Rule Status	Active or Disabled. Disabled rewards stay listed but can’t be redeemed.

Two things worth knowing before you save:

Discount Scope is collections or products, never both. Shopify applies a discount code one way or the other, so pick one. Choosing a scope but selecting nothing in it means the same thing as Everything in the store.

Stacking is off unless you turn it on. Leave every box unticked and the reward code will not combine with your other discounts. Tick the kinds you’re happy to see stack.

Reward rules have no Eligibility Period. A reward runs until you disable or delete it; the dates you may be looking for are on earn rules.

5. Save

When you make a change, a Save bar appears at the top of the page. Click Save to publish the reward, or Discard to undo your changes. After saving, you’ll return to the Rewards page and the new reward appears with an Active badge.

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Managing existing rewards

On the Rewards page, each reward has a ⋯ (More actions) menu:

• Edit — change any setting; saving updates the live reward.
• Delete — permanently removes the reward (customers can no longer redeem it).

A reward’s badge shows its state: Active (available to customers) or Disabled (saved but hidden).

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Tips and best practices

• Anchor your points economy. Decide what one point is worth (e.g. 100 points = $1) and price every reward consistently so the program feels fair.
• Use Free Shipping as an entry reward. It’s a low-cost, high-perceived-value first redemption that gets customers into the habit.
• Scope a discount to a collection when you want redemptions steered at full-margin products rather than your sale rail.
• Offer a Variable Discount if you want customers to redeem points at their own pace rather than saving for one big reward.

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FAQ

Where do customers redeem their points?

In your loyalty widget on the storefront. Active reward rules appear there automatically once saved.

Can I limit a reward to my best customers?

Not on the reward itself — rewards are open to every customer who has the points. To give higher tiers an advantage, use VIP tiers: tier members earn points faster through tier rules, so they reach the same rewards sooner. (See Setting Up VIP Tiers.)

What’s the difference between a Fixed Amount and a Variable Discount?

A Fixed Amount Discount is a set value for a set number of points. A Variable Discount lets the customer choose how many points to spend, scaling the discount accordingly.

Why can’t a customer redeem a reward?

Check that the reward’s status is Active, that the customer has enough points, and that they haven’t hit the reward’s Redemption Limit.

A customer redeemed, but the code didn’t work at checkout.

Check the reward’s Discount Scope — a code scoped to a collection won’t apply to a basket outside it — the Minimum Order Value, and Discount stacking if another discount is already on the order. Codes also stop working after Coupon Expiry days.

Can I offer a gift card as a reward?

Not at the moment. Gift cards are withdrawn from the reward picker: Reorbit can mint one but can’t read its balance back afterwards, so a part-spent card would keep showing as unused. Any gift-card reward you created earlier can still be edited or deleted.

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Next steps

• Next: Setting Up VIP Tiers — give your best customers a reason to climb.
• Related: Program setups that work · Creating an Earn Rule · Referrals