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Most retention tools are built around one idea: charge more as you grow.

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Why We Built Reorbit

Shopify customer retention is broken. Most tools are built around one idea: charge more as you grow. Add more products? Higher tier. Get more reviews? Pay up. Run a loyalty program and collect reviews? That’ll be two subscriptions, please.

Ecommerce shouldn’t work like that.

The e-commerce retention strategies that are supposed to help you grow shouldn’t become more expensive the moment you do. Too many platforms have built pricing models that make sense for their investors, not for a Shopify merchant trying to figure out whether they can afford to add a fourth product to their store.

We built Reorbit because merchants deserve better — tools that empower them rather than penalize them for growing. Flat pricing, every feature included, no surprises on your bill when your store starts working the way it’s supposed to.


What Reorbit Actually Is

One Platform. Three Tools That Belong Together.

Reorbit is an all-in-one retention platform for Shopify that combines the three things that belong together: reviews, loyalty, and lifecycle management — built as one product, not three tools duct-taped into your dashboard.

Pulse

Pulse is your customer reviews platform. Collect, display, and manage reviews without paying per-product fees or hitting monthly limits. Your reviews, your store, no artificial ceilings.

Gravity

Gravity runs your e-commerce loyalty programs. Reward customers for the actions that actually matter — purchases, referrals, engagement — without the complexity or cost of enterprise loyalty software.

Sparks

Sparks handles your lifecycle management. It fires behavioral events directly into Klaviyo so your retention flows trigger on things that actually matter — not just abandoned carts, but the full customer journey. We built on top of Klaviyo intentionally. You already trust it. Sparks makes it smarter.

Together, Pulse, Gravity, and Sparks give you a complete Shopify reviews and loyalty stack under one roof, at one price.

One Price. Everything Included.

Most retention apps charge by volume, by feature, or by both. The more your store grows, the more you pay — not because the product costs more to run, but because they can. That’s not a pricing model built for merchants.

Reorbit is $49 per month, post-beta. Every feature included. No tiers, no seat limits, no product-count penalties. Whether you have ten products or a thousand, the price is the same.

Try Our Shopify Customer Retention App Free

Reorbit is currently in beta, which means two things. First, it’s free while we build alongside early merchants and shape the product based on real feedback. Second, you get in at the ground floor before pricing kicks in.

Beta does require an active Klaviyo account — Sparks sends behavioral events to Klaviyo, and merchants trigger their retention flows from there. If you’re already on Klaviyo, you’re ready to go.

If you’ve ever looked at your Shopify app bill and thought there has to be a better way to handle customer retention — this is us building it.