REORBIT – PRIVACY POLICY
Effective Date: March 25, 2026
1. Overview
Reorbit processes personal data as both:
- Data Controller (account data)
- Data Processor (merchant customer data)
2. Data We Collect
Merchant Data
- Name, email, company details
- Billing information
- Account credentials
Customer Data
- Names and emails
- Shipping and billing addresses
- Order and transaction data
- Loyalty data (points, rewards, redemptions)
- Behavioral and engagement data
Usage Data
- IP address
- Device and browser info
- Platform interaction data
👉 Shopify compliance addition:
Reorbit only collects and processes data necessary to provide and improve the Services.
3. Shopify Data Usage
Reorbit processes data obtained through Shopify solely to provide services to the Merchant.
Reorbit does not use such data for:
- Advertising
- Resale
- Independent marketing
4. How We Use Data
- Provide and operate Services
- Enable reviews, loyalty, messaging
- Improve performance
- Provide support
- Ensure security
We do not sell personal data.
5. Legal Basis
- Contract performance
- Legitimate interests
- Legal obligations
Customer data is processed under Merchant instructions.
6. Roles
- Merchant = Controller
- Reorbit = Processor
7. Data Sharing
We share data with subprocessors (hosting, analytics, integrations).
8. International Transfers
We use safeguards like SCCs when transferring data outside the EEA.
9. Data Retention
- Stored while account is active
- Limited retention after termination
👉 Shopify requirement:
Upon uninstallation of the Reorbit application, personal data obtained through Shopify will be deleted or anonymized within a reasonable period, unless legally required otherwise.
10. Security
We implement:
- Encryption in transit
- Access controls
- Monitoring
We follow industry-standard security practices for data accessed through Shopify APIs.
11. User Rights
Customers should contact the Merchant.
We assist where required.
12. Cookies
See Cookie Policy.
13. Updates
We may update this policy.
14. Contact
support@reorbit.app